In this world of emails and text messages, clients at some companies sometimes are kept apprised of their projects through impersonal means. Not at Hardy Communications, in large part thanks to Wyla Brown. Clients are sure to get a phone call from her asking how the project is coming along, is there anything she can do to help, and, oh, yes, how are the kids and how’s the weather?

That’s just how Wyla is. She builds strong relationships by being dedicated to customer service. She has a genuine attitude of caring for the client as a client and as a person.

Wyla joined Hardy Communications in April, 2006 from a successful career in corporate human resources. The attraction was twofold: Hardy’s deserved reputation of featuring a family atmosphere, and the opportunity to continue to grow as a professional in the fields of HR, recruitment, payroll and project management.

Wyla has a deservedly good reputation of her own, ranging from responsible positions in both the private and not-for-profit sectors.

As Project Manager, the Swanton, Ohio, native and Kent State University graduate oversees each account, ensures deadlines are met, tends to customer service and administers finances. Wyla calls herself well-grounded and stable, thanks to her local roots and family.

About those friendly phone calls, well, that’s the way things are at Hardy. “I prefer that it takes Wyla 10 minutes longer to phone a customer and make it personal rather than just send an email,” says Cheryl Hardy, company President. “We’re all about relationships.”